Privacy Notice

Over the past 12 months we have collected the following categories:

• Identifiers — name, email address, DRE license number, brokerage name.
• Customer records — billing name and address, transaction records.
• Commercial information — audits purchased, subscription status.
• Internet or network activity — pages visited, timestamps, browser and device type, coarse geolocation from IP.
• Professional information — brokerage affiliation, license status, role (agent, broker, TC).
• Uploaded transaction documents you provide to be audited (which may include third parties' personal information the licensee has lawfully collected).
• Inferences drawn from the above to deliver audit results and workflow suggestions.

We do not knowingly collect information from anyone under 16. TwinTC™ is a business tool for licensed real estate professionals.

To deliver the audit, populate your deal room, route notices to the correct parties, schedule inspections, open escrow with your chosen partners, communicate with you about your account, prevent fraud and abuse, comply with legal obligations, and improve the product.

We do not use uploaded transaction documents to train third-party AI models. AI-assisted review runs via server-side model calls with data-use terms that prohibit training on your content.

Sources. Directly from you, generated by your use of the service, and from service providers (e.g. Stripe returns billing outcomes).

Disclosures for a business purpose. We disclose limited information to service providers who help us operate TwinTC™ (managed cloud hosting, database, storage, AI reasoning, payment processing, email delivery, product analytics). Each is bound by contract to use the information only to provide services to us.

Sales and sharing. None. See the notice above.

Data is transmitted over TLS and stored with row-level access controls so only you, parties you invite, and your designated broker can read the records for your transactions. Sealed audits are immutable at the database layer. See our Security & Privacy trust page for the full technical breakdown.

We use a small number of first-party cookies for authentication and anonymous product analytics. We do not run advertising trackers or share behavioral data with ad networks.

Accept, decline, or reset your cookie preference at any time using the banner and the "Cookie preferences" link in the site footer.

We send transactional email related to your audits and deal-room activity (status, deadlines, party notices). Marketing email is optional and every message includes an unsubscribe link.

Transaction records are retained while your account is active and for the period required to support your broker's record-keeping obligations under California real estate law (generally three years from the closing or listing date). Support and billing records are retained for the period required by tax and consumer-protection law. On deletion request we remove or de-identify personal information promptly, subject to those legal retention windows and any active dispute.

California residents have the following rights under the CCPA/CPRA:

• Right to know what personal information we have collected, used, disclosed, and (if applicable) sold or shared about you.
• Right to delete personal information we have collected from you, subject to legal exceptions.
• Right to correct inaccurate personal information.
• Right to data portability — receive a copy of your data in a portable format.
• Right to opt out of sale or sharing (not applicable — we do neither).
• Right to limit the use and disclosure of sensitive personal information.
• Right to non-discrimination for exercising any of the above.

To exercise any right above — including deletion — email us at cessna@cessnaaisolutions.com with the subject line CCPA/CPRA Request — TwinTC™. The link above pre-fills a request template.

Verification. Before we act on a request, we verify identity by matching the request against information already in your account (email on file, DRE number, and, when needed, a signed confirmation). Authorized agents must provide written authorization.

Timing. We confirm receipt within 10 business days and respond substantively within 45 calendar days (extendable once by another 45 days with notice), as CCPA/CPRA requires.

Appeal. If we decline your request in whole or in part, you may reply to our response and request a review by Cessna Barrett directly.

TwinTC™ is software for licensed real estate professionals. You remain responsible for how you collect, share, and store client information inside your brokerage and with parties you invite to a deal room. This notice covers Cessna AI Solutions' handling of data through the TwinTC™ product — it does not replace your brokerage's own privacy policy.

Cessna AI Solutions · Cessna Barrett · DRE 01281555 · cessna@cessnaaisolutions.com

See also our Security & Privacy trust page and the FAQ.